Cancellation, Refund & Replacement Policy

This Cancellation, Refund & Replacement Policy outlines the terms governing subscriptions, credit purchases, and billing for the Axpecto web platform ("we", "us", "Service"), headquartered at UL CyberPark, UL CyberPark Rd, Nellikkode, Kozhikode, Kerala - 673016, India. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paid plans, as listed on our Pricing page, are recurring monthly software subscriptions, billed in advance in USD through Paddle. Your subscription renews automatically at the start of each billing cycle until you choose to cancel. There are no lock-in contracts or termination fees.

You may cancel your subscription at any time. To cancel, navigate to Dashboard > Billing > Cancel subscription, or email support@axpecto.com from your registered account email.

Cancellation takes effect at the end of the current paid billing cycle. You will retain full access to your paid features and credits until the current billing cycle expires. When the period ends, your account gracefully transitions to the Free plan, and your existing audit history remains safe and accessible.

You can ask for a full refund within 14 days of any payment: your first subscription payment, a monthly renewal, or a credit top-up pack. No reason is needed.

After 14 days we don't refund the rest of a billing period you have already started; cancelling stops the next renewal instead. A duplicate charge, a charge taken in error, or a renewal charged after you cancelled is refunded in full at any time.

Email us at support@axpecto.com from your account email, or contact Paddle directly at paddle.net, where you can look up your order. When a payment is refunded, the plan or credits it bought are removed from your account.

As Axpecto delivers intangible digital software services, cloud crawler diagnostics, and virtual audit credits, physical return or physical replacement of goods does not apply. In the event of an unresolvable technical defect or system error during an audit run, we will re-run the audit or re-credit your account upon notice to our support team.

Refunds are issued by Paddle to the payment method you used. They usually appear on your statement within 5 to 10 business days, depending on your bank or card issuer.